ISTELO Return Policy
At Istelo, customer satisfaction is our top priority. We understand that sometimes things don’t work out as planned, and we want to make the return process as easy and hassle-free as possible. Below are the guidelines for our return policy.
Eligibility for Returns
You may return most items within [30 days] of receiving your order. To qualify for a return, please ensure:
- Condition: Items must be unused, in original packaging, and in the same condition as received. This includes all accessories, manuals, and documentation.
Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Gift cards
- Downloadable software
- Items marked as final sale
How to Initiate a Return
1. Contact Us: Reach out to our customer service team at [customer.care@istelo.com]. Please provide your order number and a brief description of the reason for the return.
2. Receive Instructions: Our team will guide you through the return process and provide you with a return authorization number, return label with shipping instructions.
3.Pack the Item: Carefully pack the item in its original packaging. Include the return authorization number inside the package to help us process your return more efficiently.
4. Ship the Package: Send your return to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within [10 days] and credited to your original payment method. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear on your account.
Exchanges
If you wish to exchange an item for a different size, color, or model, please follow the same return process. In your communication with customer service, specify the item you’d like to receive in exchange. We will handle the exchange as quickly as possible.
Shipping Costs
- Return Shipping: Customers are responsible for return shipping costs, except in cases where the return is due to our error (e.g., incorrect item shipped, defective product).
- Original Shipping Fees: Original shipping fees are non-refundable, unless we made an error in your order.
International Returns
For international orders, please note that customs duties and taxes may be incurred upon return. These costs are the responsibility of the customer. Please contact our customer service team for specific instructions regarding international returns.
Contact Us
If you have any questions or concerns about our return policy, please don’t hesitate to reach out. You can contact us at:
- Email: [customer.care@istelo.com]
Thank you for choosing [ISTELO]. We appreciate your business and look forward to serving you in the future!
- Return Shipping: Customers are responsible for return shipping costs, except in cases where the return is due to our error (e.g., incorrect item shipped, defective product).
- Original Shipping Fees: Original shipping fees are non-refundable, unless we made an error in your order.
International Returns
For international orders, please note that customs duties and taxes may be incurred upon return. These costs are the responsibility of the customer. Please contact our customer service team for specific instructions regarding international returns.
Contact Us
If you have any questions or concerns about our return policy, please don’t hesitate to reach out. You can contact us at:
- Email: [customer.care@istelo.com]
Thank you for choosing [ISTELO]. We appreciate your business and look forward to serving you in the future!